Cancellations

Last reviewed: 01/JUNE/2020

This information refers to all aspects of services and activities provided by The QFit Gym CIC as specified below and should be read in conjunction with our Terms and Conditions.

1. CONTACT

1.1 This information covers services or products distributed through The QFit Gym.

1.2 The company registered address is John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.3 Contact email address for all communications is info @ qfitgym.uk

1.4 Contact number is (0191) 2500 166

2. MEMBERSHIP

2.1 Where a customer has purchased through a cash or credit/debit card payment a monthly membership, you are entitled to cancel and receive a full refund on condition that;

  • 2.1a You provide notice within 7 (seven) days from purchase to cancel
  • 2.1b You have not activiated or used your membership

2.2 Once your membership is active, no refunds or pro-rata payments are available.

3. DIRECT DEBITS

3.1 All Direct Debits commence with a minimum 3 month agreement from the date of purchase.

3.2 Payments are processed on our behalf by Ashbourne Management Services, you must speak to Ashbourne for all payment queries and disputes visit the Asbourne website for details

3.3 To cancel your agreement you must provide a minimum 21 days notice in writing (email or post only) prior to your next payment date, we ask that you please notify Ashbourne first before informing us.

3.4 You shall not receive a refund for a payment that is processsed where the 21 days notice has not been provided.

4. ACTIVITIES

4.1 All requests for cancellations must be made in writing and sent via post or email only.

4.2 Single activities where an advanced payment has been made requires a minimum of 2 days notice.

4.3 Where cancellation is received we reserve the right to offer a credit note for alternative booking.

4.4 Where less than 2 days notice is received, no refund is available.

4.5 Where a single session is part of a ‘Block booking‘, you may only reschedule (subject to availability) on condition the notice period of 2 days has been met

4.6 Where the entire ‘Block booking‘ is cancelled, you must do so within 7 days of purchase see (4.1).

4.7 Should illness or personal circumstances dictate that you are unable to start or continue with your remaining ‘Block Booking’ sessions you must inform us in writing (4.1) within 30 days of purchase. We reserve the right to discuss any options based on your personal circumstances and availability.

5. PAYMENTS

5.1 All refunds will be paid via bank transfer or direct to the original card which was used for the transaction, no cash refunds shall be offered

5.2 We reserve the right to offer a credit note where applicable