Cancellations

Last reviewed: 01/SEP/2019

This information refers to all aspects of the The QFit Gym CIC and services provided by them as specified below and should be read in conjunction with our Terms and Conditions.

1. CONTACT

1.1 This information covers services or products distributed through The QFit Gym.

1.2 The company registered address is John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.3 Contact email address for all communications is info@qfitgym.uk

1.4 Contact number is (0191) 2500 166

2. CANCELLING A MEMBERSHIP

2.1 Where you have purchased in advance a monthly membership or 30-day pass, you have 7 (seven) days in which to cancel and obtain a full refund on condition your pass has not been activated or used.

2.2 No refund shall be available where your membership has become active due to attendance as part of your purchased membership.

3. DIRECT DEBITS

3.1 Where your fees are paid to us via Direct Debit, you must cancel the Direct Debit by notifying your bank and the QFit Gym providing at least 10 (ten) days written notice prior to your payment due date.

3.2 QFit Gym Direct Debit payments are managed on our behalf by Ashbourne Management Services. Please refer to your confirmation and welcome emails for full cancellation and refund procedures

3.3 A Direct Debit is an instruction from you to your bank, therefore it is your responsibility to ensure you cancel that instruction directly with your bank, we are unable to do this for you.

3.4 Any DD payment processed due to late notification will not be refunded unless the liability is proved to be the fault of the QFit Gym.

4. PRODUCTS

4.1 All items of kit and equipment are stored on our ‘ClubWebShop‘ and all transactions are between you (the customer) and Vesey UK Limited

4.2 Please refer to the specific details in regards to ‘Returns

4.3 Please refer to their full ‘Terms & conditions

5. ACTIVITIES

5.1 Any activity paid for in advance, such as exercise classes, massage therapies, personal training sessions or holiday/sports days and camps may be cancelled up to 48 (forty eight) hours in advance of the activity

5.2 Where a cancellation notice is received the with less than 48hrs notice, we reserve the right to with-hold a fee no greater than 25% of the cost price.

5.3 Where block bookings have been paid for your credit will roll over for any sessions cancelled

5.4 Where a block booking is cancelled and a refund requested, you must do so in writing and prior to any session taking place.

5.5 Should illness or personal circumstances make a block booking unusable within four months, you must inform us within 45 days of purchase and you may be required to provide supporting evidence. A full refund may not be offered after 45 days.

6. PAYMENTS

6.1 All refunds will be paid by bank transfer or direct to the original card which was originally used only, no cash refunds shall be offered

6.2 We reserve the right to offer a credit note where applicable