Cancellations

Last reviewed: 01/MARCH/2021

This information refers to all aspects of services and activities provided by The QFit Gym CIC as specified below and should be read in conjunction with our Terms and Conditions.

1. CONTACT

1.1 This information covers services or products distributed through The QFit Gym.

1.2 The company registered address is John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.3 The contact details for all Direct Debit queries is Asbourne Services Limited

1.4 Contact email address for all communications is info @ qfitgym.uk

1.5 Contact number is (0191) 2500 166

2. Cancel a membership

2.1 Where a customer pays for a membership by cash or credit/debit card, you may only cancel and receive a full refund within 7 days of purchase, on condition that;

  • 2.1a You have made payment by credit or debit card
  • 2.1b You have not used our facility or any services since purchase

2.2 Once your membership is activated (you use our services), no refunds or pro-rata payments are available.

2.3 Where your payment is a renewal as part of a recurring payment, no refunds shall be offered once the payment has been processed.

3. Cancel a Direct Debit

3.1 All Direct Debits will commence with a minimum 4 month term (contract)

3.2 To cancel a Direct Debit you must ensure a minimum 10 (ten) days notice prior to your payment date is provided

3.3 All direct debit payments are processed on our behalf by Ashbourne Management Services

3.4 To cancel a Direct Debit renewal the customer must contact Ashbourne Services direct about your intention

3.5 It is the customers responsibility to stop a payment

4. Cancel an activity

4.1 All gym sessions and activities pre-booked online can be cancelled using the link in your confirmation email or logging in to your online account

4.2 Where a class or a service has been paid for as a single activity, we reserve the right to offer a credit note for one free reschedule

4.4 Any session cancelled with less than 1hrs notice, or where a customer fails to attend, the service shall be deemed forfeit and no refund or credit note shall be offered

5. Payments

5.1 All refunds will be paid via bank transfer or direct to the original card which was used for the transaction, no cash refunds shall be offered

5.2 We reserve the right to offer a credit note where applicable