Cancellations

Last reviewed: 01/NOVEMBER/2020

This information refers to all aspects of services and activities provided by The QFit Gym CIC as specified below and should be read in conjunction with our Terms and Conditions.

1. CONTACT

1.1 This information covers services or products distributed through The QFit Gym.

1.2 The company registered address is John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.3 The contact details for all Direct Debit queries is Asbourne Services Limited

1.4 Contact email address for all communications is info @ qfitgym.uk

1.5 Contact number is (0191) 2500 166

2. Cancel a membership

2.1 Where a customer has purchased a membership package by cash or credit/debit card, you may only cancel and receive a full refund on condition that;

  • 2.1a You provide notice within 7 (seven) days from the date of purchase
  • 2.1b You have not activiated or used your membership

2.2 Once your membership is active, no refunds or pro-rata payments are available.

3. Cancel a Direct Debit

3.1 You must provide a minimum of 21 days written notice to cancel a Direct Debit payment

3.2 No Direct Debit can be cancelled within the first 3 months of an agreement start date

3.3 Payments are processed on our behalf by Ashbourne Management Services, The QFit Gym do not hold any personal or financial information and can not cancel a DD Mandate on the customers behalf

3.4 To cancel a Direct Debit renewal the customer must contact Ashbourne Services direct about their payments and provide a minimum of 21 days notice

3.5 It is the customers responsibility to stop a payment

4. Cancel an activity

4.1 All gym sessions and activities pre-booked online can be cancelled using the link in your confirmation email or logging in to your online account

9.2 To cancel in person customers may speak to amember of staff by email or telephone up to 1 hour prior to the booked start time

9.3 Where a class or a service has been cancelled in advance, we shall only offer a credit note or free reschedule

9.3 Any session cancelled with less than 1hrs notice, or where a customer fails to attend, the service shall be deemed forfeit and no refund or credit note shall be offered

5. Payments

5.1 All refunds will be paid via bank transfer or direct to the original card which was used for the transaction, no cash refunds shall be offered

5.2 We reserve the right to offer a credit note where applicable