COVID-19

Memberships

Current position

The QFit Gym officially closed on Wednesday 18 March 2020 after North Tyneside Council closed our building to the public, the Government then officially closed gyms from Saturday 21 March 2020.

Direct Debits for the QFit Gym are managed on our behalf by Ashbourne Services. All enquiries about payments should be directed to Ashbourne Services, please visit their website here.

We have full records of every member who pays via cash or card.

Our register holds details of who had an active membership and when this was due to expire when we officially closed on Wednesday 18 March.

We will ensure everyone who was an active member on Tuesday 17 March will be entitled to continue their membership and will not loose out on any remaining 'credit'.

As a small independent community gym we rely heavily on the support of our customers and community.

Those who can afford to do so, we would ask to continue with your Direct Debit payment as this will help support us as a business during this time. There is also an option to reduce your payment or freeze it but retain membership (details below).

This will also ensure we are better placed to re-open when we are allowed to do so.

Some customers have taken up the option to continue to pay their membership through DD on the due date but at a reduced rate of 50%.

This will still make a huge difference to The QFit Gym and will go a very long way to help ensure was protect our staff and are best placed to re-open when we are allowed to do so.

Some customers have accepted the offer to freeze their membership DD.

Ashbourne will respond with a separate emails to confirm when your next payment will be due.

QFit Gym Statement

Updated 12 May 2020

Following the latest Government route to ease the country back out of this pandemic (11 May), it looks at the moment like we could explore a possible restricted opening at some point in July.

Myself and the staff will be looking at how this may take place and we would obviously need to work alongside North Tyneside Council.

I would at this stage say to customers that whenever we do re-open, it will be under strict restrictions, with controlled access, equipment use and opening times. It will be a ‘phased’ opening and full details of who, when and how will be announced near the end of June, on condition that the Government timeframe remains in place.