Last reviewed: 07/MAR/2022
All memberships offer you the right to access our facilities during the period purchased, the memberships are not associated with your ability to attend the facility and therefore can not be rolled over or part-refunded if you are unable to attend for any reason.
These following terms & conditions refer to the QFit Gym CIC and all services and facilities offered.
Where stated as ‘we‘, ‘us‘ or ‘our‘ will identify as the QFit Gym. Reference to ‘you‘, ‘your‘ will identify you as as an individual member
Casual or non-contracted members refer to any membership with a monthly rolling membership.
Contracted members are those who has signed up to a fixed payment / period such as direct debit or a recurring card transaction.
1. WHO WE ARE
The QFit Gym CIC is an independent social enterprise, registered in England (no 12157358), our registered address is The John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS.
If you wish to contact us, please use our contact form online here
2.0 Standard memberships are valid for a calendar month from the date of purchase, and thereafter
2.1 Memberships paid via Direct Debit will commence with a minum 4 month contract
2.2 Memberships renewed automatically by credit/debit card have an ongoing agreement until cancelled by you
2.3 Membership fees are paid in advance
2.4 It is your responsibility to ensure you have an active membership to use our facility or services
2.5 You will be required to sign in / register at the start of each session
2.6 You agree as a member to conduct yourself in a manner which does not cause disruption, harm or a potential hazard to you, other users or staff
2.8 We reserve the right to cancel a membership and/or suspend any person who is deemed to be in breach of these terms and conditions.
All complaints will be dealt with in strict confidence and in a timely manner
3.1 Please report concerns verbally to a member of staff as soon as possible, if you feel unable to do so, or do not get satisfaction, please use our online contact form
3.2 We will acknowledge your communication within 48hrs
3.3 Written complaints must be submitted within 7 days on any incident.
3.4 You must include full contact details, these however will not be made public or shared with third parties without consent.
3.5 We will endeavour to respond to your complaint within 14 days of receipt
3.6 We are a not-for-profit community interest company and all complaints will be dealt with by two or more independent members of the committee.
3.7 Please be aware that we have a lawful obligation where any complaint raises concern involving any criminal, sexual or safeguarding concerns, that we inform the relevant authorities in all cases.
3.8 All enquiries and/or complaints about Direct Debit Payments and disputes must go to Ashbourne Services
4.1 You are responsible for the correct and safe usage of all our facilities and equipment.
4.2 You are responsible for ensuring we hold an up to date physical activity questionnaire and have accurate records of your contact details for emergencies
4.3 We are not responsible to you for the following types of loss or damage:
- (a) of a kind that is not reasonably foreseeable;
- (b) which results from you misusing the Branch and its equipment; or
- (c) from any events which are beyond our reasonable control.
4.4 Nothing in our terms is intended to limit or exclude our liability for death or personal injury caused by negligence or the negligence of our employees, fraud or fraudulent misrepresentation, or otherwise where we are not permitted to limit or exclude our liability by English law.
4.5 We will not accept any liability for any loss, damage, or accident to you or your property which occur in any public area of the facility, such as walkways, corridors, toilets or changing rooms. Public areas are managed and owned by our landlord, North Tyneside Council.
5.1 You agree to access our facilities in good faith and represent that you are in good health and are not knowingly incapable of engaging in either active or passive exercise.
5.2 By attendance and/or use, you warrant that such exercise or involvement would not be detrimental to your health, safety, comfort, well-being or physical condition.
5.3 Should ill health dictate you are no longer able to attend during your membership period for a duration of 30 days or more, you must inform us in writing stating your circumstances. We reserve the right to suspend a membership in those circumstances for a period lasting no longer than 60 days
6.1 We reserve the right to review our prices based upon business requirements.
6.2 Where any fee increase is applied, we shall provide a minimum 30 days notice through our facility notice boards, website and media channels where practical.
6.3 You will have no redress should any promotions be offered to attract new customers
6.4 Where you cancel a fixed membership, or decide not to renew a rolling membership, you must wait a minimum 30 days before re-joining
7.1 We may wish to take photographs of activities and class participation for marketing purposes, where we do so, we shall offer all participants the opportunity to step aside whilst this takes place
7.2 No person under the age of 16 shall be photographed without explicit parental consent
7.3 All imagery used for marketing is copyright to The QFit Gym and no reimbursement or payment shall be made or owned to the customer.
8. YOUR RIGHT TO CANCEL
8.1 To cancel and obtain a full refund you must inform us in writing within 7 days of purchase (14 days if purchased online) and only on the condition your membership has not been activated
8.2 There are no refunds once 8 days or more have elapsed or your membership becomes active.
8.3 To cancel a Direct Debit you must contact Ashbourne Services in the first instance at least 21 days prior to your renewal date
8.4 All Direct Debits will commence with a MINIMUM 4 MONTH AGREEMENT, you may not cancel or obtain a refund during your initial 4 month membership period
8.5 Any recurring card renewal payments by credit or debit card may be cancelled 48hours prior to the renewal date, to do this you must cancel with your bank direct or through online banking / bank app. Alternatively contact us by email at least 48hours prior to your renwal date to cancel the payment request for you
9. REFUNDS & CREDITS
We shall only provide a full refund to you within 7 days of your first initial membership start date where you have requested this in writing by email to us and on condition you have not used the membership for any services. This does not apply to any recurring renewal payments.
Where you have set up a Direct debit, you have a 24 hour cooling off period to request a refund of your initial payment, after this period you are committed to the minimum 4 month term payments. No refunds are offered once a direct debit or recurring card payment has been processed.
9.1 Multi-Month membership deals
These are valid from the date of purchase, no refunds are offered from day 8 or where the membership has been activated (used) within the first 7 days.
9.2 Annual Memberships
Memberships are valid from the date of purchase, to obtain a full refund you must submit a request in writing within 30 days of purchase and not used your membership during that time.
If you have used your membership during the first three months, a partial refund shall only be offered where a request is submitted in writing no later than 90 days from the date of purchase. Under these circumstances you are only entitled to a 50% refund. Where 91 days or more have lapsed since the purchase date you are not entitled to a refund under any circumstances.
There are no cancellation fees where the customer has followed the full cancellation process.
9.4 Class discount cards
There are no refunds or credits allowed to any Class discount / Referral Card. All cards are valid for up to a maximum of 10 weeks from the date of purchase, or until the last credit is used, whichever is sooner!
9.5 GymPLUS memberships
The GymPLUS entitles you to EITHER 1 x personal training session per week OR access to our exercise classes for each each week of your membership period
If you miss a class or a PT session, you are not entitled to a credit or refund
You may not roll over or accumulate missed PT sessions or class credits unless we are unable to offer the service at the agreed day/time
Once a renewal has been processed there are no refunds.
10. SERVICES AND CLASSES
10.1 Unless stated otherwise, you must pre-book to attend our facility or access any of our services
10.2 Where you have booked, but fail to notify us, or attend, you will forfeit that session
10.3 Where you fail to notify us about non attendance, we reserve the right to restrict or control future bookings by you without recompense
10.4 Where we cancel a session or service, you will have the right to reschedule that service for free (subject to availability)