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Last reviewed: 01/SEP/2019

Terms & Conditions

These T&Cs refer to interactions with The QFit Gym CIC and associated services and/or products. The information set out below relate to all users of our facilities and services, whom agree to be bound by these conditions.


1.1 Registered address is The QFit Gym, John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.2 Contact email address is info@qfitgym.uk

1.3 Contact number is (0191) 2500 166


2.1 All members agree to pay monthly fees in full and on time to retain an active membership.

2.2 Membership fees may be paid by cash, Credit/Debit Card or via Direct Debit and are processed without additional charge to all customers.

2.3 Membership renewal dates for cash/card payments are pre-set each month for the 10th or 24th, we reserve the right to alter a members renewal date based upon their actual payment and/or visits.

2.4 Direct debit renewals are offered on 1st, 9th 17th or 24th each month, minimum period is two months. To cancel memberships paid via DD the customer must inform their own bank and the QFit Gym with ten (10) days notice to stop payment. No payment made due to late notification will be refunded unless the liability is proved to be the fault of the QFit Gym

2.5 Members must sign / swipe in at the start of each session and present proof of membership when asked.

2.6 All users must conduct themselves in a manner which does not cause disruption or have a negative impact upon other users.

2.7 We reserve the right to cancel a membership and/or suspend any person who is deemed to be in breach of these terms and conditions.

2.8 Where we provide classes and/or activities, it is a requirement for users to register and pay upon arrival.


3.1 All parents are required to pay the cost of each ‘Term’ in full prior to the start of the first class.

3.2 Children must be dropped off and collected on time by a parent or guardian

3.3 No child may be dropped off and left without prior permission from staff

3.4 Any child found to be disruptive or who is deemed to cause concern or distress to others may be asked to leave the session

3.5 Where a parent or guardian has continually made late payments, we reserve the right to refuse the child access to the course

3.6 To obtain a refund, a cancellation request must be received in writing 24 hours prior to the start of the first class for that term, a cancellation fee equivalent to one class will be retained before the balance is refunded.

3.7 No refunds are offered for junior kickboxing on the day of, or therafter the first class has taken place.

3.8 Where we provide kickboxing to schools, all parents/guardians must contact the school direct in relation to any issues or concerns.


4.1 All customers are responsible for the correct and safe usage of all our facilities and equipment.

4.2 The QFit Gym will not be liable for any accident, indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, or otherwise.


5.1 All customers and members warrants and so represents that he/she (or their child) is in good health and is not knowingly incapable of engaging in either active or passive exercise.

5.2 By attendance and/or use, customers and members further warrants that such exercise or involvement would not be detrimental to their health, safety, comfort, well-being or physical condition.


6.1 The QFit Gym reserves the right to review monthly memberships and course fees based upon business requirements.

6.2 Where a price alteration is applied, we shall aim to provide a minimum 32 (thirty two) days notice through our on site notice boards, web and media channels where practical.


7.1 Please refer to our ‘Cancellations‘ page for full details.


8.1 The QFit Gym may wish to take photographs of activities and class participation for marketing purposes, please inform the member of staff on site if you do not wish to be included.

8.2 No person under the age of 16 shall be named on any material without explicit prior written consent from their parent/guardian.

8.3 All imagery used for marketing is copyright to The QFit Gym and no reimbursement or payment shall be made or owned to the customer.


9.1 All complaints will be dealt with in strict confidence and in a timely manner

9.2 Please report concerns verbally to a member of staff as soon as possible, if you feel unable to do so, or do not get satisfaction, please contact the Business Director using the contact details at the top

9.3 We will acknowledge you communication within 48hrs in writing

9.4 Written complaints must be submitted within 7 days on any incident.

9.5 You must include full contact details, these however will not be made public or shared with third parties without consent.

9.6 We will endeavour to respond to your complaint within 14 days of receipt

9.7 We are a not-for-profit community interest company and all complaints will be dealt with by two or more of the committee.

9.8 Please be aware that we have a lawful obligation where any complaint raises concern involving any criminal, sexual or safeguarding concerns, that we inform the relevant authorities in all cases.


10.1 The QFit Gym Hateful 8 workout plan is open to anyone aged 15+

10.2 There are no discounts for gym members

10.3 Each workout session will be supervised by a qualified staff member

10.4 Participants must agree to at least three workouts per week

10.5 The cost is £50.00 and this must be paid in full at registration

10.6 Two customers may sign up as ‘Gym Buddies’

10.6a The total cost for Gym Buddies shall be £85.00

10.6b Only two gym buddies may register at a time

10.6c Gym buddies must complete each workout together

10.7 Each workout must be booked in advance

10.8 All workouts must be completed within three weeks of the registration date

10.9 Staff will undertake specific measurements at the start and end of the program

10.10 There are no refunds offered for any remaining sessions after the three-week deadline


11.1 The small group training program will take place ‘out of hours’ from the gym opening times

11.2 Access is strictly controlled and must be pre-booked and paid for in advance

11.3 The fee(s) payable must be made on or before the first session of a block program

11.4 The fee provides 4wks access to the program and is not dependent upon attendance

11.5 Pro-rata fees will not be negotiated

11.6 To cancel a booking you must providing a minimum of 24hrs notice (see 11.7 below)

11.7 Fees are non refundable once a block program has commenced

11.8 You may not swap or transfer a booking once a block has commenced

11.9 FlexiPass credits may only be used in July

11.91 Any sessions not covered with FlexiPass will be charged at the standard rate of £5.00 each


12.1 This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.